Returns & Exchange Policy
- lildiva provides 7 days return and exchange policy. You always have the option to get your items changed or refunded (if defected). To exchange/refund your items, simply return the package back to our address and as soon as we receive it we will dispatch the replacement or pay you back.
- In case of refund, delivery charges for both sides will be deducted from the actual order and rest of the payment will be sent via EasyPaisa, Bank Transfer or Jazzcash
- Exchange process may take 5-7 days and additional charges for exchange will be Rs 150 (Delivery charges).
- Note: No return/exchange will be possible for items on SALE except only if they are defective in any way.
- All products purchased from lildi can be exchanged within 7 days of purchase only if:-
- The item(s) is faulty, damaged or defective at the time of delivery.
The item must not be washed. Follow washing instructions and do not machine wash.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 7 days of delivery by calling at 0332-3726983, in case you want to raise a dispute.
Replacement will be sent in case a defected/faulty/damaged item. You will be required to email photographic evidence of the defective item within 7 days of purchase before any claims can be processed.
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
Delivery Charges will not be refunded.
Refund requests will be processed within 7 working days after receiving the return products.
